Citizen Report Card Study in District Chitral on Health (28 April 2017 to 2 May 2017)

In this quarter, TI Pakistan conducted a citizen report card in district Chitral on health from 28 April 2017 to 2 May 2017. The objective of the study was to take citizen feedback on the performance of the government-run hospitals on the availability of medicines, availability of doctors, the behaviour of the doctors and the staff, housekeeping, sanitation, hygiene condition. We also conducted some unstructured interviews with patients, their families, and doctors about their feedback of the services being provided in these facilities. We observed that people had low expectations, and since not many of them have ever visited a good reputed hospital facilities, their perception of the quality of the services is very low.

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